Refund Policy
- Whether a money-back guarantee applies, and for how many days, depends on your package and billing term; the current terms are shown below.
- Ask for a refund from Billing in the app.
- Read the docs and open a support ticket first if something is not working.
Money-back guarantee and refunds
Every package except a custom one comes with a money-back guarantee. Within the number of days shown for your package and billing term, counted from the day you paid, you may ask for a refund of your first payment from Billing. Refunds are approved by our team and no refund charge is deducted. Renewals and later purchases are not covered, and the guarantee is offered once per customer.
The money-back guarantee above is the refund policy for subscriptions. The number of days that applies to you is shown with your package and billing term on the pricing page and in the app before you pay.
Before you request a refund
- Read the documentation that we provide with each Product or general tutorials.
- Open a support ticket with our support staff if you are experiencing problems; we are available to help sort out issues, which are often caused by setup or configuration rather than a fault in the Product.
Note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to our payment gateway’s fraud department, which may result in your account being limited. If you’re not sure whether a Product is a correct fit for you, please reach out to our sales team before making a purchase. Our team will be happy to assist you.
Questions? Email contact@alisoftclub.com